Valid from: 01.01.2025
The service of 24-7Fitnessklubi OÜ allows clients to work out independently, and the service user undertakes to ensure that they have sufficient knowledge and skills for independent workouts before entering into the contract. The client is aware that sports clubs have no staff.
1. DEFINITIONS
Unless the context requires otherwise, the terms used herein have the following meanings:
1.1. The Service Provider is 24-7Fitnessklubi OÜ (registration code 14045006), with the address: Tallinn, Laki põik 4;
1.2. The Client is a person who uses the Services provided by the Service Provider on the basis of a Contract concluded with the Service Provider;
1.3. The Parties are the Client and the Service Provider together;
1.4. The General Terms and Conditions are these general terms and conditions of 24-7Fitnessklubi OÜ, which apply to all contracts that 24-7Fitnessklubi OÜ concludes with clients. The General Terms and Conditions form an integral part of the Contract between the Service Provider and the Client;
1.5. Services are services provided by the service provider, in particular the provision of the use of the gym, workout equipment and group workout hall and/or participation in workout in accordance with the Package purchased by the Client;
1.6. Service Fee is the amount paid by the Client to the Service Provider for the provision of the Service;
1.7. The Contract is an agreement between the Client and the Service Provider, which is concluded upon creating a User Account in the Service Provider's Client Zone on the Website and to which these General Terms and Conditions and other terms and conditions set out on the Service Provider's Website and in the Club apply;
1.8. A Package is a Service purchased by the Client, which grants the rights associated with the respective package. The packages are Basic Packages and Additional Service Packages. The description of the packages is provided in the General Terms and Conditions and/or in the price list on the Website.
1.9. A Package Agreement is an agreement between the Client and the Service Provider to obtain a specific Service, which is concluded on the basis of the Contract and is subject to the terms and conditions set out in the Contract;
1.10. The validity period of the Package is the period during which the Client can use the Services in accordance with the selected Package;
1.11. Group Workout is an additional service offered by the Service Provider, which the Client can purchase in addition to the Basic Package referred to in clause 5. In group workouts, the Client can work out with other clients under the guidance of a coach. More detailed conditions for participating in group workouts are provided in section 6;
1.12. The Website is the Service Provider's website. www.24-7fitness.ee;
1.13. The Client Zone is the area of the Club after the entrance gate and part of the Website where the Client registers and to which the Client gains access by entering the username and password created during registration on the Website;
1.14. A user account is a profile created upon concluding the Contract for the use of the Client Zone on the Website.
1.15. The Rules are the terms and conditions for staying at the Club and using the Services, which are published on the Service Provider's Website and/or at the Club's location;
1.16. The Client Card is a membership card available in the mobile application of the phone, which ensures the identification of the Client's identity and enables the Client's entry to the Club. The Client can enter the Club with a physical membership card until 30.09.2026. Starting from 01.10.2026, access to the Club will be available only via the mobile application;
1.17. The Club is a sports club located at a specific address, which belongs to the Service Provider's chain of sports clubs and which the Client may use to receive Services in accordance with the purchased Package and the terms and conditions of the Contract. The list of clubs and their locations can be found on the Website;
1.18. An e-invoice standing order is a payment method that applies when the Client enters into an Annual Contract with a monthly e-invoice payment obligation;
1.19. The joining fee is a one-off service fee of 10 euros applied upon registration as a Client. The fee must be paid by each new Client who wishes to start using the Services and creates a new User Account for this purpose;
1.20. The handling fee is a contractual penalty that the Service Provider has the right to demand from the Client for each violation if the Client has violated the Contract and the amount of which is 30 euros per violation;
1.21. The Contract transfer fee is a fee that the Client undertakes to pay if they wish to transfer the Contract to a third party instead of terminating the Contract, and the amount of which is 20 euros;
1.22. A Single Pass is a one-off paid right to use the Service in any Club and gives the right to enter the Club and use the Services once.
2. OBJECT OF THE CONTRACT AND PROCEDURE FOR CONCLUSION
2.1. The Service Provider shall provide services to the Client in accordance with the terms and conditions and procedure set out in the Contract, and the Client shall pay the Service Provider for the Services in a proper and timely manner in accordance with the procedure set out in the Contract.
2.2. A client can be a person who is at least 7 years old. In the case of a Client under the age of 18, the Contract shall be concluded on their behalf by a parent or legal guardian, using the underage Client's data when entering into the Contract. Special conditions applicable to minor clients are set out in the chapter 3.
2.3. When registering as a Client, the Client enters the required information on the Website. The Client then confirms the data and registers a User Account.
2.4. The Contract is deemed to be concluded upon creation of a User Account when the Client has marked the corresponding confirmation on the Website, paid the joining fee and the fee for the selected Package.
2.5. After entering into the Contract, an invoice for the purchase of the Package agreement will be sent to the email address provided by the Client.
2.6. The Client Card will be activated upon conclusion of the Contract.
3. UNDERAGE CLIENT
3.1. In the case of a Client under the age of 18, the Contract shall be concluded on their behalf by a parent or guardian, using the underage Client's data when entering into the contract. The Service Provider does not assess the willingness and ability of an underage Client to work out independently at the Club, and the responsibility for this lies with their parent or guardian.
3.2. The parent or guardian who has entered into the Contract on behalf of the underage Client is jointly and severally liable to the Club for the fulfillment of all obligations arising from the Contract with the underage Client.
3.3. The parent or guardian confirms that they are aware that the Club does not have staff on site who could assist the Client if necessary. In the Club, work out is done independently, except for group work out sessions.
3.4. If an adult wishes to join an underage Client for work out, the adult must enter into a Contract with the Service Provider on their own behalf or purchase a Single Pass.
4. USE OF SERVICES
4.1. Concluding the Contract gives you the right to choose a Package of your choice and use the Services in accordance with the selected Package. The Package agreement is concluded together with the Contract and later the Client can conclude new Package agreements on the basis of the Contract as desired.
4.2. The Package entitles the Client to visit the Club and use the Service during the validity of the respective Package.
4.3. During the validity of the Package, the Client also has the right to purchase other additional services offered by the Service Provider (e.g., Group Work Out Package), for which the Service Provider may charge an additional fee according to the valid price list. The Client is charged the price that is valid at the time of purchase of the respective additional service.
4.4. Club membership is individual and personal, and the Client is prohibited from entering the Club in groups or allowing third parties into the Club. The Service Provider has the right to apply a Handling Fee for violation of this obligation, which the Client is obliged to pay.
4.5. The Client undertakes to use the Club's funds prudently, diligently, and for the intended purpose.
4.6. The Client is prohibited from performing any activities in the Club other than regular work out, including consuming alcoholic beverages in the Club, smoking and sleeping in the Club, entering and staying in the Club under the influence of alcohol and/or drugs, and disturbing and behaving in a manner that disturbs other clients of the Service Provider or prevents them from using the Service.
4.7. The Client is prohibited from conducting workout sessions in the Club for a fee or for any other economic purpose without the prior written permission of the Service Provider.
4.7.1. The Service Provider will inform the Client as soon as possible of any changes or circumstances related to the Services that affect the use of the Service.
4.8. The Service Provider has the right to restrict the provision of the Service, if necessary, in accordance with the Contract and the Rules, including restricting the provision of the Service to a specific Client if a violation of the Contract, Rules or other obligation by the Client has been identified.
4.8.1. The Service Provider may limit the provision of the Service if the Service Provider cannot do so due to circumstances beyond the Service Provider's control (including utility network failures, force majeure circumstances, etc.).
4.9. The Client must provide the Service Provider with the necessary data and documents and notify the Service Provider of any changes to the Client's data no later than 3 (three) days after the relevant change enters into force. If the Client does not notify the Service Provider of any changes to the contact details provided, the details provided will be deemed correct and all notifications will be addressed to the contact details provided by the Client. Notifications are deemed delivered three business days after they were sent.
5. BASIC PACKAGES
5.1. The Client can purchase periodic basic packages of different durations, which are listed on the Website (Price List). All Basic Packages are prepaid, except for the Annual contract package. Basic packages entitle you to work out in the Club's gyms for the time included in the respective Basic package.
5.2. An Annual contract package is a recurring gym use right for one year, paid for in monthly payments via e-invoice. The amount of monthly payments is fixed on the day the Package is concluded according to the valid price list. The procedure for making payments is set out in clause 7.2.
5.3. It is also possible to pay for the Basic Packages referred to in clause 5.1 through the Stebby system. More information can be found on the Website.
5.4. It is not possible to stop the Package before its expiration, including in the event of illness, vacation, change of residence, or similar event. If the Client wishes to terminate the Package agreement before its expiry date, the Package agreement termination fee will apply in accordance with clause 9.4.
6. ADDITIONAL SERVICES
6.1. The Group Workout Package gives the Client the right to participate in group workout sessions repeatedly at any Club. The Client can purchase the Group Workout Package additionally only with a valid Basic Package. The Group Workout Package is valid until the end of the Client's current Basic Package. The price of the Group Workout Package is listed in the current price list on the Website.
6.2. Upon early termination of the Group Workout Package (including termination of the Group Workout Package before the end of the current Basic Package), the Client shall pay the Service Provider an early termination fee, the amount of which is equal to the 4-month fee for the Group Workout Package or the amount of monthly fees remaining until the end of the Group Workout Package's validity period (whichever is lower). For early termination, please refer to the procedure referred to the clause 9.5.
6.3. To participate in a Group Workout Session, the Client must register in the Client Zone for each Group Workout Session in which they wish to participate, obtain a ticket confirming the Client's registration from the kiosk before the start of the Group Workout Session, and give it to the coach before the start of the Group Workout Session.
6.4. A minimum number of participants indicated on the Website may be required for Group Workout Session to take place. If the minimum number of participants is not reached for a specific Group Workout Session, the Service Provider may cancel that Group Workout Session.
6.5. Since the number of participants in Group Workout Session is limited, the Service Provider cannot guarantee that the Client will always be able to register for a specific Group Workout Session. If the maximum number of participants allowed for a Group Workout Session is reached, the system will block further registration.
6.6. Registration for each Group Workout in the Client Zone usually opens up to 2 (two) weeks before the relevant Group Workout takes place.
6.7. If the Client cannot participate in the Group Workout they registered for, they are obliged to make a corresponding note in the Client Zone no later than 1 (one) hour before the start of the Group Workout, otherwise the Client will be deemed to have violated the Group Workout registration conditions. If the Client has not cancelled their participation in the Group Workout in a timely manner 2 (two) times in a row or a total of 2 (two) times within 1 (one) week, the Service Provider has the right to block the Client's ability to register for the Group Workout in the Client Zone for 1 (one) week.
6.8. In addition, the Service Provider has the right to demand a contractual penalty of 1 euro from the Client for each violation if the Client does not show up for the booked Group Workout and fails to cancel it in a timely manner.
6.9. If the Client has not collected a ticket confirming registration for the Group Workout from the kiosk by the start of the Group Workout, their place will be released. Free places are given to other clients on an ongoing basis.
6.10. The Service Provider has the right to make unilateral changes to the Group Workout, including replacing coaches and changing the workout, by notifying the Client via the Website or Client Zone.
6.11. The Group Workout coach has the right, at their discretion, to restrict or prohibit the Client from participating in Group Workout if the Client behaves inappropriately or, if the coach feels that they are unable to ensure the safety of themselves, the Client or other clients.
6.12. A Personal Workout agreement is concluded between the Client and a specific coach. The Service Provider is not responsible for the availability, pricing, or content of such workout. Personal coaches who are permitted to conduct personal workout sessions at the Service Provider's premises are listed on the Website or in the Club.
7. PAYMENT PROCEDURE
7.1. Prepaid Packages are paid for upon conclusion of the Package Contract. The corresponding Package Contract enters into force when the advance payment has been received into the Service Provider's account.
7.2. The Client shall pay the Service Provider for the Annual Contract Package according to the following procedure:
7.2.1. The first payment is made via a bank link, the amount of which is calculated from the Client's desired day (inclusive) to the last day of the current month, together with an advance payment for the next full calendar month.
Example 1: The Client enters into the Contract on March 15th and pays for the current month (March) and the next month (April) via a bank link.
The Package is valid from March 15th to March 31st of the following year.
The first e-invoice will be sent to the Client on March 5th; the e-invoice payment must be received no later than March 10th, and so on on the 10th of each month for 11 times.
The last invoice will be sent on March 1st of the following year. The Package is valid until March 31st.
In the example above, the Contract length is 12 months + 17 days of the month of joining.
7.2.2. The Service Provider will send the e-invoice for the Service Fee for the following months to the bank account specified by the Client.
7.2.3. The payments referred to in the Contract clause 5.2 will be made from the Client's bank account on the 10th of each calendar month. The Client must ensure that there are sufficient funds in their bank account on that date to pay the Service Fee.
7.2.4. If the 10th of the respective month falls on a weekend or public holiday, the payment will be made on the first business day following the payment date.
7.2.5. If payment fails (regardless of the reason), the Client's access to the Clubs will be blocked. If the Client wishes to pay the invoice for a specific month in another way, the Client has the right to request an invoice by e-mail by writing to info(at)24-7fitness.ee. After paying the invoice or submitting a payment order, the Services will be opened for the Client as soon as possible.
7.3. All payments made by the Client under the Contract are deemed duly paid from the moment the corresponding amount is received in the Service Provider's bank account.
7.4. The Client's debts are considered paid as follows: first, the costs incurred by the Service Provider in collecting debts from the Client, then the accrued interest, and then the debt for the Services (starting with the oldest debt).
7.5. Failure to receive an invoice does not release the Client from the obligation to pay the fee in any case, as the amount of the fee is predictable for the Client and the Client is aware of the amount of the fees.
7.6. If the Client has any questions regarding payment, they should contact the Service Provider as soon as possible. Incomplete information does not exempt the Client from the obligation to pay the fee.
7.7. If the Client terminates the Contract due to circumstances for which the Service Provider is responsible, the Service Provider will refund the fees to the Client for the period that remains unused by the Client until the end of the validity period of the Basic Package.
8. RESPONSIBILITY
8.1. If the Client does not pay the invoices submitted by the Service Provider on time, the Service Provider has the right to charge the Client a late payment interest of 0.05% per day on the unpaid amount until the amount is fully credited to the Service Provider's bank account.
8.2. The Service Provider is under no circumstances liable for the Client's non-pecuniary damage, including lost income.
8.3. The Parties confirm that compensation for damages and expenses does not release the Party that has breached its obligations from fulfilling its obligations under the Contract in the future.
8.4. The Service Provider is not responsible for actions or restrictions imposed on the use of the Service by third parties (including the Government of the Republic, local government).
8.5. If the provision of the Service is suspended due to circumstances arising from the Client, the Service Provider is not required to release the Client from the obligation to pay for the Services.
8.6. The limitations of liability listed in the Agreement do not limit the Parties' right to use other legal remedies provided by law.
9. VALIDITY OF THE CONTRACT AND TERMINATION PROCEDURE
9.1. The Contract is valid for an indefinite period. If the Client wishes to cancel the Contract, they must send a free-form application for termination of the Contract to the Service Provider's e-mail address. Upon termination of the Contract, the Client's User Account will also be deleted. If the Client still has a valid Package Agreement, the Agreement will still be valid until the end of the Package Agreement, unless the Agreement is terminated exceptionally in accordance with the General Terms and Conditions. If the Client cancels only the Package Agreement, the Contract will remain in effect until its termination.
9.2. If the Client wishes to use the Services again after termination of the Contract, they must create a new User Account, enter into a new agreement and pay the Joining Fee. If the Client wishes to conclude a new Package Agreement after the end of the Package Agreement, the provisions provided in clause 1.22 must be taken into account.
9.3. The Client who has concluded the Contract via the Website has the right to change the start date of the Agreement, if the Client has not used the Services during this period, or withdraw from the Contract within 14 days from the date of conclusion of the Agreement. If the Client has used the Services during this period, they undertakes to pay the Single Pass price for each visit to the Club.
9.4. It is possible to terminate a Package contract with an annual contract early by paying the Package contract early termination fee. The fee for early termination of the Package contract is equal to 4 months of fees or the amount of monthly fees remaining until the end of the Package's validity period (whichever is lower). The package with an annual contract ends at the end of the calendar month in which the application was received by the Service Provider's email. All issued invoices must be paid before the package can be terminated.
9.5. To terminate the Contract or Package, a corresponding application must be sent to the e-mail info(at)24-7fitness.ee.
9.6. If the Client has a valid single-payment Package, they have the right to terminate the Contract unilaterally without giving a reason by notifying the Service Provider by e-mail. In such a case, the Contract shall be deemed to have terminated at the moment when the Service Provider received notification from the Client about the termination of the Contract. The Service Provider is not obliged to refund the Service Fee to the Client for the period the Client does not use.
9.7. The Client is aware that the compensation and fee policy related to the termination of the Package Agreement is related to the Service Provider's pricing model and is justified by the discount on the standard Service fee for a specific Package.
9.8. The Service Provider has the right to unilaterally terminate the Contract, including canceling the Package and/or blocking the provision of Services to the Client, in the following cases:
9.8.1. if the Client has provided the Service Provider with false, inaccurate, incomplete or incorrect data;
9.8.2. if the Client has violated the terms and conditions of the Contract and the Club Rules.
9.9. If the Service Provider terminates the Agreement in accordance with clause 9.8, the Service Provider will not refund any Fees to the Client for the remaining validity period of the Package due to the termination of the Contract. In the case of a package with an annual contract, the Service Provider has the right to demand a contractual penalty amount corresponding to the amount of monthly fees remaining until the end of the Package. In addition, the Service Provider has the right to refuse to enter into new contracts with the Client.
9.10. Termination of the Contract does not release the Client from the obligation to pay all debts and compensate for damage caused to the Service Provider.
9.11. The Client has the right to unilaterally cancel the Package Agreement by notifying the Service Provider 5 days in advance if the Service Provider fails to provide the Services for more than 30 consecutive days due to circumstances attributable to it. In the case specified in this clause, the Service Provider must refund to the Client the Service Fees that the Client has already paid for the period during which the Client was unable to use the Service.
9.12. The Service Provider has the right to unilaterally cancel the Package Agreement if the Client delays payment for the Services for more than 30 calendar days.
9.13. If the Client has not used the Service due to circumstances beyond the control of the Service Provider, the Service Fee is not refundable to any extent.
9.14. If the Client wishes to transfer the Package contract to a third party, the Service Provider has the right to refuse to transfer the Package contract to a person who has previously violated the contract with the Service Provider.
10. PROCESSING OF PERSONAL DATA
10.1. The Service Provider processes the Client's personal data in accordance with the Service Provider's terms and conditions for processing personal data, which are available on the Website.
11. OTHER PROVISIONS
11.1. The Service Provider has the right to unilaterally amend these General Terms and Conditions. The General Terms and Conditions that apply to the Client at the time of entering into the Basic Package Agreement are applicable.
11.2. The Service Provider has the right to unilaterally change the price of the Services. The price list valid for the Client is as of the date of conclusion of the Package Agreement.
11.3. In the event of any inconsistency, the provisions of the General Terms and Conditions shall apply unless the Parties have expressly agreed to deviate from the General Terms and Conditions.
11.4. The Service Provider has the right to assign the claims arising from the Contract against the Client, in part or in whole, to any persons, including debt collection and/or other claims handling companies, without the Client's consent.
11.5. The Contract is subject to the law of the Republic of Estonia.
11.6. Disputes related to the Contract that the Parties have not been able to resolve through negotiations will be resolved in Harju County Court, Tallinn or in the court of the Client's place of residence.
11.7. The Consumer Client may turn to the Consumer Disputes Committee (Endla 10A, 10122 Tallinn, www.komisjon.ee).
11.8. The Contract enters into force in accordance with the procedure described in the General Terms and Conditions and is valid for an indefinite period. The agreement for a specific Package is valid until the end of the Package term.
