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FAQ

FAQ

In our sports club you can choose between the following packages:

  • 3 day package at a price 11.99 €
  • 14 day package at a price 21.99 €
  • 30 day package at a price 32.99 €
  • 90 day package at a price 87.99 €
  • 180 day package at a price 131.99 €
  • 365 day package at a price 219.99 €
  • One year package with contract at a price 20.99 €/month

All packages include group trainings. The first purchase is accompanied by a membership fee 10 €.

To join, select on the website Join us and then choose the package you like. Enter required information and make payment. It's that simple.

Within two working days, we will send the membership card to the Omniva or SmartPOST parcel terminal, if you marked with a checkmark that you want a plastic customer card when joining.

Yes. If you are already a member of the sports club, log in to buy a package, select "My profile" and "Service cards". Choose a package and tick "Soovin tasumiseks kasutada Stebbyt/I want to use Stebby for payment".

If you want to join a sports club and use Stebby credit to pay for the package, choose a package from the pricelist, fill in all the required fields and tick "Soovin tasumiseks kasutada Stebbyt/I want to use Stebby for payment".

With Stebby credit is possible to pay for a 3 day package, 14 day package, 30 day package, 90 day package, 180 day package or 365 day package. You cannot pay for a one year package with contract (e-invoices) with Stebby credit.

You can buy a one-time pass for 7 € from any club. Payment can be made by payment card at the club.

Contactless payment must be enabled/activated for payment.

Maestro card cannot be used for payment.

To buy a new package, log in, select My profile and Service cards. From the service cards, select the suitable package.

If you buy a new package before the end of the current package, the new package will be valid automatically after the end of the current package.

If you want a break between the two packages, buy a new package on the date you want the package to be valid.

Unfortunately, we do not have a sauna.

The first payment is for the current month and next month.

Example: You are buying a package on 03.05.2017. The new invoice will be sent to you on 01.07.2017.

The one year package with contract cannot be terminated. The contract ends when the deadline expires. Except for clause 7.12 of the contract.

Our sports club has an age limit of 18 years. In case of parental written consent, it is possible to train in the club from the age of 7 years.

All child details must be entered when joining. If you purchase a one year package with contract, you can enter the parent's bank account number in the bank account number field.

The parent's bank account number can be entered in the bank account number field, then e-invoices will be sent to the parent's Internet bank.

Unfortunately, due to illness or other cause, it is not possible to stop the package.

Your username is your email address. To log in, click Log in and Forgot password. Then enter your email address and click Send. A link will be sent to the email address to enter the password.

If this does not help, call + 372 5309 6707 or write info@24-7fitness.ee.

The purchase invoice will be sent to your email address immediately after purchasing the package and can also be found on the website. To see the invoice, log in, select My profile and Invoices.

You can find the e-invoice in PDF format in the Internet bank depending on the bank, either under E-invoices or Notices or in the E-invoices archive; in Luminor bank, you will find the invoice under Autopilot – E-invoices.

When you buy a new package earlier than 45 days after the end of your package, you do not need to pay the membership fee again.

If the training break is longer than 45 days, you will need to pay the re-entry fee 6 €.

It is also possible to enter the sports club with an app. Download the 24-7Fitness.ee app from the Google Play or App Store, log in and click the Turnstile button.

NB! Make sure you turn on Location, or the app will not work.

You can find the app user guide from the following link:
https://24-7fitness.ee/en/join-us/instructions-for-using-the-app/

To buy a new card, log in, select My profile and Service cards. Choose New membership card from the service cards.
You need to pay 6 € to issue a new card. We will send the card to the Omniva or SmartPOST parcel terminal.

If you do not want a new card, you can also enter the sports club with an app. Download the 24-7Fitness.ee app from the Google Play or App Store, log in and at the gym gate click the Turnstile button.

NB! Make sure you turn on Location, or the app will not work.

You can find the app user guide from the following link:
https://24-7fitness.ee/en/join-us/instructions-for-using-the-app/

If you use an app, please let us know that your card has been lost and we will block your card so that no one else can use it.

A padlock is required to lock the locker. The diameter of the locking hole can be max 5 mm.

The padlock can also be purchased from the vending machine at the sports club (price 7 euros).

To register to group training, sign in, in the menu select Training and Training schedule. Choose the club you want, click on the appropriate group training and click Broneeri aeg (Book).

To cancel a group training reservation, sign in, select My Profile and Reservations. Please cancel your booking under reservation.

The buyer of a one-time pass can train in the gym and participate in group training if there are free places.
You can check the availability of free places in the training schedule.

Yes, packages without a contract can be purchased as a gift card. To buy a gift card, write to info@24-7fitness.ee. The gift card is valid for 12 months.